/* =========================
   LIBRO DE RECLAMACIONES
========================= */

.reclamo-hero{
  position: relative;
  padding: 168px 0 84px;
  background-color: var(--navy);
  overflow: hidden;
}

.reclamo-hero-inner{
  position: relative;
  z-index: 1;
  max-width: 680px;
  margin: 0 auto;
  text-align: center;
}

.reclamo-hero-title{
  margin: 0 0 14px;
  font-size: clamp(32px, 4vw, 48px);
  font-weight: 600;
  line-height: 1.16;
  letter-spacing: -0.01em;
  color: #fff;
}

.reclamo-hero-subtitle{
  margin: 0;
  max-width: 560px;
  margin-inline: auto;
  font-size: 16px;
  line-height: 1.65;
  color: rgba(255,255,255,.68);
}

.reclamo-hero-underline{
  display: block;
  width: 56px;
  height: 4px;
  margin: 16px auto 0;
  border-radius: 999px;
  background: var(--orange);
}

.reclamo-section{
  padding: 56px 0 80px;
  background: #fff;
}

.reclamo-info{
  max-width: 860px;
  margin: -60px auto 32px;
  position: relative;
  z-index: 2;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
}

.reclamo-info-item{
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 16px 18px;
  border-radius: 16px;
  background: #fff;
  border: 1px solid rgba(16,30,62,.08);
  box-shadow: 0 14px 34px rgba(16,30,62,.08);
  font-size: 13px;
  line-height: 1.55;
  color: var(--muted);
}

.reclamo-info-item i{
  color: var(--blue);
  font-size: 16px;
  margin-top: 2px;
}

.reclamo-info-item strong{
  color: var(--text);
}

.reclamo-card{
  max-width: 720px;
  margin: 0 auto;
  background: #fff;
  border-radius: 20px;
  border: 1px solid rgba(16,30,62,.08);
  box-shadow: 0 24px 60px rgba(16,30,62,.10);
  padding: 32px;
}

.reclamo-card h3{
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 18px;
  margin: 0 0 10px;
  color: var(--text);
  letter-spacing: -.2px;
  font-weight: 600;
}

.reclamo-subtitle{
  margin: 26px 0 14px;
  font-size: 14px;
  font-weight: 600;
  color: var(--text);
  padding-top: 14px;
  border-top: 1px solid rgba(16,30,62,.08);
}

.reclamo-card > form > .reclamo-subtitle:first-of-type{
  border-top: none;
  padding-top: 0;
}

.form-icon{
  width: 34px;
  height: 34px;
  border-radius: 10px;
  display: grid;
  place-items: center;
  background: rgba(45,84,172,.10);
  color: var(--blue);
  font-size: 15px;
}

.form-sub{
  color: var(--muted);
  font-size: 14px;
  margin: 0 0 20px;
}

.form-row-group{
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
}

.form-row{
  margin-bottom: 18px;
}

.form-row label{
  display: block;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 8px;
}

.form-row input,
.form-row select,
.form-row textarea{
  width: 100%;
  padding: 13px 14px;
  border-radius: 12px;
  border: 1px solid rgba(45,84,172,.18);
  background: rgba(45,84,172,.03);
  color: var(--text);
  font-size: 15px;
  font-family: inherit;
  outline: none;
  transition: border-color .2s ease, box-shadow .2s ease, background .2s ease;
}

.form-row textarea{
  resize: vertical;
  min-height: 90px;
}

.form-row input:focus,
.form-row select:focus,
.form-row textarea:focus{
  background: #fff;
  border-color: var(--blue);
  box-shadow: 0 0 0 4px rgba(45,84,172,.14);
}

.form-row select{
  appearance: none;
  background-image:
    linear-gradient(45deg, transparent 50%, var(--blue) 50%),
    linear-gradient(135deg, var(--blue) 50%, transparent 50%);
  background-position:
    calc(100% - 18px) calc(50% - 3px),
    calc(100% - 12px) calc(50% - 3px);
  background-size: 6px 6px;
  background-repeat: no-repeat;
  cursor: pointer;
}

.reclamo-radio-group{
  display: flex;
  gap: 22px;
}

.reclamo-radio,
.reclamo-checkbox{
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  font-weight: 500;
  color: var(--text);
  cursor: pointer;
}

.reclamo-radio input,
.reclamo-checkbox input{
  width: 16px;
  height: 16px;
  accent-color: var(--blue);
}

.reclamo-alert{
  padding: 12px 14px;
  border-radius: 12px;
  font-size: 13.5px;
  margin-bottom: 16px;
}

.reclamo-alert--error{
  background: rgba(220,53,69,.08);
  color: #b3212f;
  border: 1px solid rgba(220,53,69,.22);
}

.send-btn{
  width: 100%;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 15px 16px;
  border-radius: 14px;
  font-weight: 500;
  font-size: 15px;
  color: #fff;
  text-decoration: none;
  background: var(--navy);
  box-shadow: 0 16px 34px rgba(16,30,62,.18);
  transition: transform .2s ease, filter .2s ease, box-shadow .2s ease;
}

.send-btn:hover{
  transform: translateY(-2px);
  filter: brightness(1.12);
  box-shadow: 0 20px 42px rgba(16,30,62,.24);
}

.send-btn:disabled{
  opacity: .6;
  cursor: not-allowed;
  transform: none;
}

.reclamo-success{
  text-align: center;
  padding: 20px 0;
}

.reclamo-success-icon{
  font-size: 48px;
  color: #25D366;
  margin-bottom: 12px;
}

.reclamo-success h3{
  font-size: 22px;
  font-weight: 600;
  color: var(--text);
  margin: 0 0 6px;
}

.reclamo-success p{
  color: var(--muted);
  font-size: 14.5px;
  margin: 0 0 10px;
}

.reclamo-numero{
  display: inline-block;
  padding: 10px 22px;
  border-radius: 999px;
  background: rgba(45,84,172,.08);
  color: var(--blue);
  font-weight: 600;
  font-size: 18px;
  letter-spacing: .5px;
  margin-bottom: 14px;
}

.reclamo-success-sub{
  margin-bottom: 22px;
}

@media (max-width: 860px){
  .reclamo-info{
    grid-template-columns: 1fr;
    margin-top: -30px;
  }
}

@media (max-width: 640px){
  .reclamo-hero{
    padding: 140px 0 100px;
  }
  .reclamo-card{
    padding: 22px;
  }
  .form-row-group{
    grid-template-columns: 1fr;
    gap: 0;
  }
  .reclamo-radio-group{
    gap: 14px;
  }
}